Shipping & Returns Policy
Last Updated: August 4, 2026
Thank you for choosing InvisaBLOCK. We are committed to providing quality stone care products and a smooth ordering experience for both residential and commercial customers throughout the United States.
Order Processing
Orders are typically processed within 1–3 business days after payment has been received. Orders are processed Monday through Friday, excluding holidays.
During periods of high order volume or unforeseen circumstances, processing times may be slightly longer. If your order will be significantly delayed, we will notify you using the contact information provided at checkout.
Shipping
We currently ship to addresses within the United States.
Standard shipping is included in the price of all products. There are no additional shipping charges added during checkout for standard domestic orders.
Orders generally arrive within 2–7 business days after they have been processed, depending on the destination and the shipping carrier.
Delivery times are estimates and cannot be guaranteed.
If expedited shipping or special freight services are requested, additional charges may apply and will be communicated before your order is processed.
Order Tracking
Once your order has shipped, you will receive a shipping confirmation email with tracking information.
Please allow up to 24 hours for tracking information to become active after receiving your shipping confirmation.
Shipping Address Accuracy
Please verify that your shipping address is correct before placing your order.
If you notice an error after placing your order, contact us as soon as possible at Carson@InvisaBLOCK.com.
We will make every effort to update the address before the order ships.
If an order is returned because of an incorrect or incomplete shipping address, additional shipping charges may apply to resend the package.
Damaged, Lost, or Missing Shipments
Please inspect your order upon delivery.
If your order arrives damaged, contains missing items, or appears to have been damaged during shipping, please contact us within 7 days of delivery. To help us resolve the issue quickly, include:
- Your order number
- A description of the issue
- Photos of the damaged package and products (if applicable)
If your package appears to be lost in transit, please contact us so we can assist in working with the shipping carrier.
Returns
We want you to be satisfied with your purchase.
Returns may be requested within 30 days of delivery for products that are:
- Unused
- Unopened
- In their original packaging
- In resalable condition
To begin a return, please contact us at Carson@InvisaBLOCK.com before sending any products back.
For health, safety, and quality reasons, we cannot accept returns of opened or used stone care products unless they arrived damaged, defective, or you received the wrong item.
Customers are responsible for return shipping costs unless the return is due to our error or a product that arrived damaged or defective.
Refunds
Once your returned item has been received and inspected, we will notify you of the status of your refund.
If your return is approved, your refund will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your financial institution.
Business Orders
Orders placed by commercial, industrial, or business customers may be subject to separate pricing, freight arrangements, or return terms as agreed upon at the time of purchase.
Contact Us
If you have any questions about your order, shipping, or returns, please contact us:
InvisaBLOCK
Email: Carson@InvisaBLOCK.com
Phone: (727) 224-4599
Business Hours: Monday–Friday, 9:00 AM – 5:00 PM (Eastern Time)
